This isn't a slide deck. It's a working AI agent that handles patient portal help, appointment scheduling, billing questions, and care navigation for Saint Francis Health System patients.
Ask it anything about MyChart access, scheduling appointments, billing and payments, hospital locations, or finding the right level of care. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that your support team handles every day.
Guides patients through signup, login issues, proxy access, viewing test results, and messaging their care team through MyChart.
Helps patients find providers, schedule via MyChart or phone, access walk-in care, and use Virtual Urgent Care or DispatchHealth.
Walks patients through payment options, payment plans, financial assistance, insurance questions, and understanding separate bills.
Provides addresses, phone numbers, and services for all Saint Francis facilities including Warren Clinic, Laureate, and regional hospitals.
Triages patients to the right level of care: ER, walk-in, virtual urgent care, DispatchHealth, or scheduled appointment based on their needs.
Detects medical emergencies and directs to 911. Refuses to provide diagnoses or clinical advice. Protects patient privacy and HIPAA compliance.
This demo was built from scratch for Saint Francis. Real logic for real patient scenarios.
Pulled Saint Francis services, locations, MyChart details, billing processes, and care options into the AI's knowledge base.
Created patient-specific workflows for MyChart support, scheduling, billing, locations, and urgent care navigation.
Built emergency detection, medical advice boundaries, and HIPAA privacy guardrails to keep patients safe.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual patient workflows. Handling your real support scenarios. This sandbox is just the start.
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